Mac Catalina and HP LaserJet Pro M15A: Job disappears from print queue without ever printing

[RP-Surrey_123]

I used HP smart to install my printer on Mac. This printer is working fine with my PC. But it is not working with Mac after set up. I tried the solution given by expert Shlomil on this forum. But it seems not to be working. I may not be doing it right. Can somebody help me. I will greatly appreciate your help.

I am also getting this message on HP Smart:"Your software can authenticate cartridges using an online service. However, access to the internet is not possible at this time." 

Best,

RPSurrey

[Jay_G24]

Hi @RP-Surrey_123,

I'd like to help!

To assist better -Are you using genuine HP Toners?

Meanwhile, try the below suggestions-

Try the below suggestions -

1. Uninstall HP Smart 
2. Try updating mac/ios and printer firmware
3. Install HP Smart from the APP store 
   Try updating mac and printer firmware
    
   To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
    To update Mac, try these steps - How to update the software on your Mac

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[RP-Surrey_123]

Hi Jay_G24,

I will try the suggested solution this weekend, and will let you know. However, if I remember correctly I did reload HP Smart and updated firmware. I will try doing that again. I hope it helps.

Thanks

RP

[RP-Surrey_123]

I updated Mac OS; Now instead of Catalina, it is Mac Sur.  I reinstalled HP Smart, looked for a firmware. There is none. I reconnected, but I am getting this message. When I press print, nothing prints.