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HP Recommended
HP LaserJet Pro MFP M521dw

HP LaserJet Pro MFP M521dw

HP ScanJet Pro N4000 snw1

 

Below you can see a list of my setup with that I have an issue since Mac OS Sonoma. Before Sonoma I had near no issues.

 

In Detail:

 

HP ScanJet Pro N4000 snw1

- Scanner is not detected by Bonjour (HP Easy Start)

- Scanner can be deteced by IP Address and uses Driver v10.4

- Scanner is selectable in HP Easy Scan Version 1.11.0 (210909) but prints an error (scanner not available)

 

HP LaserJet Pro MFP M521dw

- Printer is installable via Bonjour (HP Easy Start)

- All printet documents endup in printing queue, queue prints message that printer is not available

- Printer installed via IP Address (Airprint, v3.0), the only way to get a page printed

 

HP Easy Start (2.14.0.231016)

- Can't install ScanJet.

- Scanner isn't found via Bonjour

- Scanner is found by IP Address, but can't communicate via Bonjour and setup can't continue

- LaserJet is detected via Bonjour but printing doesn't work after installation

 

HP Easy Scan

- Version 1.11.0 (210909) recovered from backup does start, scanning doesn't work 

- Version 2.0.0, latest Version from the App Store crashes at startup on my M1 (see picture), the reviews in the App Store are disastrous

- Installing HP Easy Scan with HP Easy Start doesn't work (no error, no new version on disk ...)

 

Let's see if support has any idea here. Because this is not the first time HP shows issues with support of Mac OS I think about to change vendor. I would appreciate if someone has a good recommendation for a laser printer and a scanner similar to N4000 that works well on Mac.

 

Greetings!

 

--

Mac OS Sonoma

Mac Studio M1

Fritzbox 5590

 

HP ScanJet Pro N4000 snw1

HP LaserJet Pro MFP M521dw

HP Easy Start

HP Easy ScanBildschirmfoto 2024-04-14 um 11.07.42.png

1 REPLY 1
HP Recommended

I have an update to

 

HP Easy Start (2.14.0.231016)

HP ScanJet Pro N4000 snw1

 

I could manage to install the driver of the scanner:

 

1. open http:://$Your-Scanner-IP

2. switch to network settings

3. disable bonjour 

4. enable bonjour

 

Then start Easy Start and try to install the scanner using its IP address. Whenever Easy Scan doesn't succeed, reports an error, can't communicate with the scanner etc. then repeat step 1-4 and retry in Easy Scan or wait some seconds until Easy Scan continues.

I could finally manage to get the scanner re-installed. Fun part, Easy Scan offers to install a HP Easy Scan Version 2.0.2. This succeeds. But after start its crashing with the screen from my previous post. And the crash screen shows Version 2.0.0.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.