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04-14-2024 03:17 AM - edited 04-14-2024 10:50 AM
HP LaserJet Pro MFP M521dw
HP ScanJet Pro N4000 snw1
Below you can see a list of my setup with that I have an issue since Mac OS Sonoma. Before Sonoma I had near no issues.
In Detail:
HP ScanJet Pro N4000 snw1
- Scanner is not detected by Bonjour (HP Easy Start)
- Scanner can be deteced by IP Address and uses Driver v10.4
- Scanner is selectable in HP Easy Scan Version 1.11.0 (210909) but prints an error (scanner not available)
HP LaserJet Pro MFP M521dw
- Printer is installable via Bonjour (HP Easy Start)
- All printet documents endup in printing queue, queue prints message that printer is not available
- Printer installed via IP Address (Airprint, v3.0), the only way to get a page printed
HP Easy Start (2.14.0.231016)
- Can't install ScanJet.
- Scanner isn't found via Bonjour
- Scanner is found by IP Address, but can't communicate via Bonjour and setup can't continue
- LaserJet is detected via Bonjour but printing doesn't work after installation
HP Easy Scan
- Version 1.11.0 (210909) recovered from backup does start, scanning doesn't work
- Version 2.0.0, latest Version from the App Store crashes at startup on my M1 (see picture), the reviews in the App Store are disastrous
- Installing HP Easy Scan with HP Easy Start doesn't work (no error, no new version on disk ...)
Let's see if support has any idea here. Because this is not the first time HP shows issues with support of Mac OS I think about to change vendor. I would appreciate if someone has a good recommendation for a laser printer and a scanner similar to N4000 that works well on Mac.
Greetings!
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Mac OS Sonoma
Mac Studio M1
Fritzbox 5590
HP ScanJet Pro N4000 snw1
HP LaserJet Pro MFP M521dw
HP Easy Start
HP Easy Scan
04-15-2024 01:01 AM
I have an update to
HP Easy Start (2.14.0.231016)
HP ScanJet Pro N4000 snw1
I could manage to install the driver of the scanner:
1. open http:://$Your-Scanner-IP
2. switch to network settings
3. disable bonjour
4. enable bonjour
Then start Easy Start and try to install the scanner using its IP address. Whenever Easy Scan doesn't succeed, reports an error, can't communicate with the scanner etc. then repeat step 1-4 and retry in Easy Scan or wait some seconds until Easy Scan continues.
I could finally manage to get the scanner re-installed. Fun part, Easy Scan offers to install a HP Easy Scan Version 2.0.2. This succeeds. But after start its crashing with the screen from my previous post. And the crash screen shows Version 2.0.0.