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‎12-20-2020 11:10 AM - edited ‎12-20-2020 11:13 AM

HP Recommended
Product: HP OfficeJet 5255 All‑in‑One Printer
Operating System: Other

Hello!

I have an HP OfficeJet 5255 All‑in‑One Printer that uses Instant Ink. I updated my MacBook Pro to version 11.1: Big Sur and started receiving the malware notifications on my computer. Ex. "HPDeviceMonitoring.framework will damage your computer" and "Inkjet1.driver will damage your computer." I did not have any issues before the update. Every time I close out the malware alert, another one pops up!  My computer can no longer communicate with my printer. When I try printing, it sits indefinitely trying to locate the printer.

 

The fixes I have seen online include uninstalling the drivers and reinstalling - the problem is, HP doesn't have my drivers on their webpage anymore. When I search for my printer it says they are unable to find drivers for my product. My printer also does not support AirPrint and  HP Easy Start is not supported on 11.1 Big Sur - so I cannot use those fixes. 

Is there anything I can do to get my printer working again? It printed beautifully before the Mac Update - I would hate to have to buy a whole new printer because of HP's oops. Thank you for your help!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2020 11:00 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎12-21-2020 11:00 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-03-2021 05:51 PM

HP Recommended

That worked!! Thank you so much for your help!

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