• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-08-2023 09:08 AM

HP Recommended
Operating System: macOS 12.0 Monterey

HP 8020 2022. Mac Apple Silicon Ventura newest version. For several months, it will say The Encryption Credientials have expired. I factory reset printer, it works, I can print and scan. Then months later it comes back, over and over. This error has come back 3 times. Using WiFi connection, not USB cable. I have tried so many solutions on so many websites that I cannot remember them all, and they did not solve the issue. This is a new Mac installation, from about January 2023, clean install, not a migration, so all fresh Macos and Macos-Printer settings. A home user does not need this high of security, how do I permanently remove this error forever. Thank you.

Category:
2 people had the same question
1 REPLY 1

‎07-08-2023 09:35 AM

HP Recommended

Hi,

Please follow below steps to generate a new certificate which should resolve the problem:

https://support.hp.com/us-en/document/ish_7345764-7345853-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.