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‎08-14-2025 08:00 PM

HP Recommended
Operating System: Other

My Mac recently had a software update to MacOS Sequoia 15.6  and now it cannot locate my printer.  When trying to print, the following message is in the printer queue: unable to locate printer "NPIA9E5D4.local." All other devices (apple phone, old Mac) can print and the printer is obviously connected.  How do I get it to print again?

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4 REPLIES 4

‎08-14-2025 08:07 PM

HP Recommended

Hi @middleschoolmom,

Please follow steps from the next video to Reset printer system in your Mac:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSu...
If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by removing your printer from your Mac and adding it ...
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‎08-14-2025 08:35 PM

HP Recommended

Thanks but that didn't help.  Now no printer shows up in my list to add it.

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‎08-14-2025 09:14 PM

HP Recommended

I ended up finding old posts about sharing it from an older Mac.  Did that and it worked.  Let's see how long this will last for.  Thanks for trying.

1 person found this reply helpful
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‎08-14-2025 09:31 PM

HP Recommended

Great 😇, nice to know that you find and old post with solution steps.

* Click Accepted Solution when question is answered to close this thread.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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