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‎06-28-2021 05:53 PM

HP Recommended
Product: MacbookPro
Operating System: Other

I have a HP OfficeJet Pro 6970. My MacBook Pro updated to BigSur 11.4 When I choose to download the new driver, I get this message " Choose a different product series and detected operating system Mac OS 11.2. The printer is staying idle......anyone else having this issue?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2021 02:43 PM

HP Recommended

@Mr_Sigolo

 

Welcome to the HP Support Community.

 

All you've to do is download the latest version of the HP Smart App from the App Store: https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-01-2021 02:43 PM

HP Recommended

@Mr_Sigolo

 

Welcome to the HP Support Community.

 

All you've to do is download the latest version of the HP Smart App from the App Store: https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-01-2021 04:13 PM

HP Recommended

This isn't going to work, HP does not have an updated driver that works with 11.4. The Mac drivers haven't been updated since November 12, 2020.

 

We need an updated driver!

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