MacBook Air will not connect to D110A printer

[BigJim55]

Installed new Xfinity router.  Connected printer to network and verified with Wireless Network Test Report.  When trying to install printer on my MacAir, I get an error message as follows:  "Unable to verify the printer on your network.  Unable to connect to Photosmart D110 series (DE7E73)._ipp._tcp.local. due to an error"

Tried to install the printer again with the HP Smart app and got the same result.

Any suggestions?

[Kumar0307]

@BigJim55, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to print from your Mac wirelessly. Let us try these steps:

• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

The Hp Support site does not have a driver available for this model printer to work on macOS 11. Install the printer using the AirPrint driver.

Refer to - Add a printer on Mac

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[BigJim55]

Resolved the problem with a call to the internet and router provider.  The help desk said there was a problem with the router setup.  They had me rename the router and set up a new password.  All devices including MacBook Air can print to the printer now.

[Kumar0307]

@BigJim55

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!