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‎08-20-2019 07:24 AM

HP Recommended
Product: Officejet 5610 All-in One - Product # Q7310A
Operating System: macOS 10.14 Mojave

Hi community

 

I am using the Officejet 5610 AiO with Windows 10 and that works fine.

 

I bought a MacBook Pro 13" ( OS 10.14.5) and I can not connect the Mac with the HP Printer. I did go to the HP Drivers and SW website and I could install the driver without any error. I also tried HP Easy Start but the corresponding driver "could not automatically be identified".

When I look in " Printers" @ the MAC side it shows the 5610 off line

Anyone who can advise on how to connect the 2?

Greetings

Pat102

3 REPLIES 3

‎08-20-2019 11:12 AM

HP Recommended

Hi,

Do you connect the printer with a USB cable to your Mac?

 

As this is a USB only printer, it must be connected to the computer to print.

 

When the USB is connected, confirm any prompt to install the latest drivers and check.

 

Shlomi



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‎08-20-2019 02:20 PM

HP Recommended

Hi Shlomi

Thanks for your fast response; yes the USB cable is connected

It was after I posted my question I noticed the scanner works: iow physically there is a connection and they do communicate, just not for printing

Best

Pat102

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‎09-01-2019 08:30 AM

HP Recommended

Hey HP community

 

Anybody else with an idea? 🤔🤔

 

Thanks and best

Pat102

 

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