MacBook Pro/Air can't find HP Tango

[EastCoastBeast]

Hi, 
I bought a used HP Tango printer earlier today, and while trying to set it up I came across this following bug:

I'm connected to my home network on my MacBook Pro (also tried on my MacBook Air, same issue) and have the HP Smart app. It detects the printer and when I try to set it up, it configures it on my network, and when I try to look for the printer in my 'Printers & Scanners' system preferences, it can't locate it. 

If I connect to the printer's secure WiFi network, it lets me print it from there, but I can't find the printer when I'm on my home WiFi network.

In lieu of adding it in system preferences, I tried to connect it via AirPrint utility(this is the only time the printer shows up on my home network), and that stage gives me an error saying this printer cannot be connected and just stops there.

How do I connect the printer to my home WiFi network and print without having to change networks?

[TEJ1602]

@EastCoastBeast, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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