MacBook Pro M4 won't print to HP LaserJet P1102w

[falmeida]

I can no longer print to my HP LaserJet P1102w, either wired or wireless, since i replaced my older Mac laptop with my new MacBook Pro M4 laptop.

[Irfan_06]

Hi @falmeida,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with installing printer drivers on your new Mac OS.

Request you to follow the below steps to fix the issue.

Unfortunately, the HP smart app is not available for your printer model.

Install the printer with Mac built-in driver.

Kindly refer to the steps on this link to add the printer using Mac built-in driver and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[falmeida]

I'm sorry to say that this did not work. My computer does not recognize my printer. Part of the problem might be that i can not confirm my printer is connected to the same network. I have an older P1101w that does not have a screen so i can't tell what network it is connected to.

[ferRX]

Hi @falmeida 

1. Try to reset Wifi network on printer with the next steps on video:

>> https://www.youtube.com/watch?v=tC8R1HYBQjM&ab_channel=MrContrive

2. After that then try with a generic Laserjet driver - Printer Essentials 5_14:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-ess...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[falmeida]

Thank you for the additional information, however I am still unable to print. I downloaded the many drivers from the link provided and attempted to add the printer via USB several times, using different generic drivers. The print center is able to locate the printer and, when I print a document, the progress bar runs left to right and completes, but it never does print, leaving the printer indicated as "idle". I also attempted to connect via "Airprint" by entering the IP address and a generic driver, and although the print center displays the printer as "idle" and the progress bar moves form left to right, it never completes, and displays the message, "The printer is not responding.? I'm at a loss for what else to try. I would appreciate any other ideas that you might have. Thanks!

[ferRX]

Ok @falmeida 

Then try with Reset Printer System on Mac:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[falmeida]

Thank you but i am still unable to print. I have reset the printing system and readded the printer. I tried several different drivers that i downloaded from the previous step but, in all cases, the document never prints. I confirmed the print sharing is on. My computer does see the printer, as it allows me to add it every time. The green light is on and it shows that it's idle. Then i print a document (i've tried .png and .pdf) and each time the print center shows the document progress bar go from left to right, but when that's complete, nothing comes out of the printer. I appreciate your continued support. Thanks.

[A_Gayathri]

Hi @falmeida ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!