MacBook Pro will no longer recognize printer

[mjl42]

My MacBook Pro will no longer recognize my printer. I recently updated to Monterey 12.3.1.  I tried hard starting few times, Uninstalled the driver and reinstalled, no luck. The printer will now only show the hp logo on the screen and will not progress to the setup screen. Are there any tricks, or is it time for new printer?

[Jay_G24]

Hi @mjl42,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to install the printer on your mac and the printer is stuck on the initialization screen.

Try the below suggestions to resolve the frozen printer screen

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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