MacBook can't connect to printer

[skskk92]

I have installed the latest driver on my MacBook Air (running macOS BigSur), but my HP 2520hc printer doesn't work.

It takes forever to connect to the printer. I have also tried setting it up via the HP smart app but it still doesn't work. Please help!

[TEJ1602]

@skskk92, Welcome to HP Support Community!

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - 

• Is there antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
• Are you using a USB hub?

While you respond to that, go to System Information to check if the USB is detected or not - 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[skskk92]

I am using a USB-C to USB adapter. I've used the adapter and it worked perfectly fine until I got my MacBook formatted. 

[TEJ1602]

@skskk92

If your Macbook has a USB port, try connecting it directly to the computer and see if that works. The printer is not compatible with HP Smart App, so that wont work.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!