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‎01-18-2021 02:35 PM

HP Recommended
Product: HP Deskjet 30000
Operating System: macOS 10.15 Catalina

Hi all, all of a sudden my printer stopped working and whatever I do it keeps displying the same message over and over again .

I unintalled all the software, I tried to download it again, but no matter what I do this message keeps popping up and I can t use my printer anymore. Please can anyone help me?

 

Thank you so much .

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2021 11:09 AM

HP Recommended

You should simply skip the first step if your OS version is the latest Catalina version (10.15.7).

 

Please follow my steps in exact order, this should resolve the problem:

 

Uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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5 REPLIES 5

‎01-18-2021 10:10 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for Catalina:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-19-2021 12:30 AM

HP Recommended

Dear ShlomiL thank you for your quick answer, however, the update is BIG SUR and as far as I can see, there are no HP updates for Catalina, let alone big sur for HP. My Macbook air doesn t have enough space on it for a BIg sur update. I ve tried deleting HP software and deleting the new, but towards the end of the download I get the same message over and over again.

 

I don t want to end up deleting most content of my macbook so the update fits and then to have the same issue, just because of my printer that worked fine untill a few months ago.

Was this reply helpful? Yes No

‎01-19-2021 11:09 AM

HP Recommended

You should simply skip the first step if your OS version is the latest Catalina version (10.15.7).

 

Please follow my steps in exact order, this should resolve the problem:

 

Uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-19-2021 11:15 AM

HP Recommended

It worked!!! Thank u sooo so much 💫

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‎01-19-2021 11:17 AM

HP Recommended

You're much welcome @Goldy77, great to hear so!!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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