MacbookAir M4 vs Deskjet 2320: drivers not working, recognizing printer but not printing/scanning

[nunu25]

Just got a Deskjet 2320 All in one and HP has no drivers for MacOS Sequoia 15.3

Laptop recognizes the printer but it doesn't get to print or scan because, I understand, HP didn't update the drivers... (in fact, is suggesting to me to install drivers for MacOS 10...)

Anyone with the same problem? Solutions?

HP, is it that hard to keep up with updated drivers for the machines you sell?

[zoey7886]

@nunu25, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding MacbookAir M4 vs Deskjet 2320! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like you're having trouble with your HP Deskjet 2320 printer on macOS Sequoia 15.3 due to driver compatibility issues. Here are some steps and potential solutions to help resolve this issue:

Steps to Resolve Printer Driver Issues

Use Built-in macOS Drivers:

• Sometimes, macOS has built-in drivers that work with many HP printers. Try connecting your printer via USB and see if the macOS default drivers can support basic printing and scanning functionalities.

HP Easy Start:

• Download and run HP Easy Start. This app will find the best available driver for your printer and guide you through the setup process. Ensure macOS Sequoia 15.3 is supported by checking the system requirements.

Update macOS:

• Ensure that your macOS is updated to the latest version as updates sometimes include improved printer support.

Install the HP Smart App:

• The HP Smart app can help with printer setup and management. It includes tools to print, scan, check ink levels, and set up your printer on a wireless network.

Check HP Support:

• Visit the HP Software and Driver Downloads page. Enter your printer model and look for available software specific to your macOS version.

Reinstall the Printer:

• Remove the printer from your Mac's printer list and reinstall it:
  • Go to System Preferences > Printers & Scanners.
  • Select the printer and click the - button to remove it.
  • Re-add the printer by clicking the + button and selecting it from the list.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[nunu25]

Yeah... I wasted more than 2 hours doing all the workarounds you mentioned, but it didn't work. That's why I tried to contact HP, but SURPRISE you cannot, so...

What saved me was installing it, at least for the moment (because I still cannot scan unless I pay 30€/year for a third party). SO: for the moment I am running the USB HP Deskjet 2320 printer as if it was a 2050 j510 or a HP 2500 guten...

One would think HP would sell their machines with the proper updated drivers, uh?