-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Master Reset for HP Officejet 7612

Create an account on the HP Community to personalize your profile and ask a question
09-18-2017 09:31 PM
I net to reset my printer.
I cannot setup wireless. It is locked up and keeps telling me to contact the administrator or person who set up the printer. I am the person who set up the printer.
I would really appreciate your help.
Thanks
09-19-2017 06:13 PM
Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet 7612 Printer. I understand that you want to reset the printer and you have already done some preliminary troubleshooting.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
Cheers.
Sandytechy20
I am an HP Employee
09-20-2017 11:08 AM
Bonjour à vous je vous écris car j'ai un probème pour connecter mon imprimante HP OFFICEJET 7612.
Je ne peux pas configurer le sans fil. Il est verrouillé et continue de me dire de contacter l'administrateur ou la personne qui a configuré l'imprimante. Je suis la personne qui a configuré l'imprimante. Merci de me répondre car j'en ai vraiment besoin pour lancer des fichier avec le wifi.
09-21-2017 05:10 AM
Hi,
Here are the steps to reset the EWS password for you printer.
Follow the steps:
1. Touch Setup, use right arrow to scroll unitll you see Tools and then press ok
2. Use arrow keys to scroll to Restore Factory Defaults and press ok
This will clear the ews password.
Hope this helps you !
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
01-26-2018 01:14 PM
I need to do a reset. My display will not get off of " There is a problem with the printer or ink system . Turn printer off, then on. If problem persist contact HP"
If I can reset printer I may be able to use cleaning, scanner or fax.
05-21-2018 09:10 AM
Hello everybody. I have and HP OfficeJet 7612 and it keeps giving me the following error: The printhead appears to be missing, not detected or incorrectly installed. I have tried everything I could:
1) take away the power
2) Change the ink cartridges, I have alwasy used HP original.
3) Even downloaded an update but nothing happened.
I was wondering if you could help me, is there anything like a reset combination to use in order to set up the printer from the beginning and avoid problems.
Please let me know and thanks for your help