Media card not recognised by printer

[stellakebab]

I've had my printer for some years and have recently updated my PC to Windows 10 (64-bit).

i've never used this before, but recently i've needed to insert a media card into my printer in order to open the photos up to edit them.  My printer does not recognise when i insert the media card, please can someone help!!!

[sandytechy20]

@stellakebab

Welcome to HP forums, I see that memory card is not recognized in your printer.

Memory cards with a capacity greater than 2 GB are not currently supported.

If it is less than 2GB, format and try to connect it again.

If the issue persists, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[stellakebab]

Thanks. It is greater than 2GB, but if it wasn’t, then formatting the card would defeat the object of extracting the photos in order to save/edit/print them.

[sandytechy20 · Accepted solution]

@stellakebab

Thanks for the reply.

I appreciate your time and effort.

If you want to use the media card less than 2GB and it does not get recognized, 

Take a back of the date in the media card then format it.

But as you are using media card which is greater than 2GB, I request you to use a 2GB card to print.

I hope that helps.

Please mark the public post as an accepted solution so that it benefits several others.

Cheers.