Microsoft Surface Laptop No Wireless Printing Connection

[JConley1]

I have been trying to wirelessly connect to my HP OfficeJet Pro 7740 Wide Format All in One with my Microsoft Surface Laptop. It continues to list as offline. The Printer has full access to internet, its the same wireless network as my laptop. I have unplugged and replugged. I have deleted the Drivers on my laptop and re-installed them. It refuses to connect. I can print to DIRECT HP 7740 if I change the network I am logged on to, and I can email documents, but I can not direct print from my laptop. 

[Raj1788]

@JConley1

Welcome to the HP Support Community.

Note: Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Run Hp scan doctor to fix connectivity issue.

Click on this link: https://support.hp.com/in-en/topic/printscandoctor to download and Run HP Print and Scan Doctor.

If the issue persists, To restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Then, Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[lukewarm1]

I have the same configuration and have worked on this for hours.  Your advice is unhelpful and the wireless issues of this printer with a Windows laptop is counter productive to business.