Missing Admin Logon/Password for HP 8020

[rbaylie]

When I try to update settings on my printer it says it's locked by the administrator. I own the printer and none of my accounts and passwords work. How can I reset to factory defaults without the account logon and password? I've seen another response where they say to do a cold reset. That's not even an option on the screen as that option is greyed out.  Another post says to use the 8 digit number near the print cartridges when cover is opened but there is no number anywhere.  Been trying all different options for hours.  Please help.

[Irfan_06]

Hi @rbaylie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

The default username and password for your printer would be blank or admin for both username and password.

However, if you still have issues try performing a factory reset on your printer and check if it helps.

LCD control panel

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts.

Touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support