Missing Curley Bracket Keys for Wifi Password on Touchscreen Keyboard

[davidfricks]

There must be a better way to get around this than what I ended up doing.

First I looked in the HP Utility that was installed with the printer after setting it up via USB.  All I saw was Bluetooth Settings, no Wifi.  Next, I tried to set up wifi through the printer touch screen.  I couldn't for the life of me find a way to make a curly bracket { } or even square brackets [ ] needed for my password from the special characters menu.

The hack that didn't work:  I connected the printer to my router via CAT6e network cable.  Then I got the IP address off the printer and accessed the settings page via web browser.  This got me to the wizard, but the wizard couldn't find any networks.  I later found that the wireless card on the printer can't be enabled when a wired connection is present.  (FAIL)

The hack that worked:  I set up a temporary guest network on my router with a simple password (12345) and connected the printer to that network.  This got the printer on the network with the wireless card turned on.  Then I got the new IP address from the printer's network settings page and once again accessed the printer from Chrome web browser http://192.168.1.61/

Your printer address with have different numbers but will likely start with 192.168.xxx.xxx.  From there I ran the wireless setup wizard and found my primary network.  With the compute keyboard I was able to enter my complex password with special characters.  Once the printer switched networks, I killed the guest network on my router. 

There must be a better way?  Can someone show me what I was missing so I can feel like an idiot?  Hopefully, this post will end up helping the next person with this problem.

[Kumar0307]

Hi @davidfricks

Welcome to the HP Support Community. I'd be happy to assist you.

I understand your concern. To connect the printer to your wireless network, you may use a USB cable and then convert it to wireless or use the printer screen and run the wireless setup wizard.

Now, on the printer keypad, you will see a '.@!' button towards the right bottom if you need to input any symbols. Check if you can scroll up or down to choose the symbol you want from the options available.

If you do not find the specific symbol, you may connect the printer to the network using the WPS method without the use of a wireless password.

Check the steps under' 'Connect a printer that does not have a touchscreen control panel' in this document.

Hope this helps! Keep me posted. 

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