Missing Driver for HP Envy 6020

[crowcifix]

Hi o have tried EVERYTHING I know how and yet my printer will not connect to my computer due to a missing Driver. My printer is HP Envy 6020 (no touch screen) and the computer runs windows 7.

The error I am getting is attached:

I have tried downloading all the drivers listed for this printer from hp. The only thing I have not tried is connecting it via cable, I've been trying to get wireless set up. I need to find the cable to try that.

[Echo_Lake · Accepted solution]

@crowcifix

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. 
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. 

Re-install printer Basic drivers from the link: Click here

If the issue still continues, install using Using the Windows Built-in Print Driver: Click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[crowcifix]

Thank you so much! The first solution and printer driver worked a dream. 

[Echo_Lake]

@crowcifix

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.