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HP Recommended
HP Envy 4500
Microsoft Windows 10 (64-bit)

Hi - when I want to print something - after I have selected the size and paper etc., etc., I am unable to because the print button on the 'HP print screen' is not showing.  It used to be there - now it has gone!!  All I have in the bottom right hand of the screen is the word 'Option'.

Can anyone help please?

3 REPLIES 3
HP Recommended

@Pisces67, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print. To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Are you using the HP Smart app?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

check and resize the window if it is too big.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks.  I have now changed my screen resolution and that seems to have done the trick.  Thankyou for assisting. 

HP Recommended

@Pisces67

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.