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‎04-25-2023 08:15 AM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer

Bought a used HP5258 All-In-One listed as "Tested-Works Great". Plug it in and not the normal initialization menu but hey, its used. It asked for paper, done. It asked for print cartridges, put in some generic 63XL's. Figured it would tell me they were incompatible but instead I get; "Use SETUP cartridges" "Use SETUP cartridges that came with your printer". I'm an HPSmart subscriber so I go through support and it says "If SETUP cartridges were not included in  the box, return the printer". All sorts of hacks on youtube says find the Support menu, then the configuration menu, then the Trade 00BE. But when I go to support menu and configuration menu I get "Hardware Failure Statue" (which I cleared just in case), and Set Boot Mode to User Mode" which I don't understand. I do not get what everyone on line is saying "Trade 00BE". Is my HP5258 unsalvageable since SETUP cartridges aren't available online and I get the sneaking suspicion that if I were to find  a pair online they wouldn't work because they were not original to my serial number printer. I think I read online someone already was taken by that one. HELP PLEASE.

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1 person had the same question
1 REPLY 1

‎04-28-2023 11:16 AM

HP Recommended

Hi @WileECoyoteSr 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with your HP OfficeJet 5258 All-In-One Printer , I am glad to assist you

 

I've sent you a private message with reset instructions, In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards.

 

Raj2111
I am an HP Employee

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