Missing Set Up Cartridges

[lduffy76]

I just opened my HPEnvy Photo 7858 box Dec 2022. I could not find setup cartridges in the box. So, I then bought brand new HP64 print cartridges, but the printer won't go past the HP123 setup.hp.com recommendation.

Also turns out, the software driver I downloaded on Dec 28 2022 for this printer is out of date, and my Big Sur Mac OS will not open the file, noting it cannot scan for possible malicious software.  How can I set up this printer? Please help!

[Anand_Andy]

Hi @lduffy76,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lduffy76]

Hello Andy--Happy New Year! I tried to click on the private message link (the one with a red dot) and nothing happens. I tried clicking on the link you provided in your response and I got this message in a red bar:

The page you are trying to access was not found. PLease check your URL for typos and try again.

I tried to look up OOBE reset on you tube, but they are all referencing other versions of HP printers, not the HP Envy 7858.  I still have the receipt for the HPEnvy 7858. I bought it at Costco, but over a year ago. I didn't get a chance to open it during covid, and opened it last week. This is so distressing. ANy help would be appreciated!

Lduffy76

[Anand_Andy]

@lduffy76,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!