Missing Setup Cartridges

[JudyG1946]

Setup Cartridges missing from HP 925e. Cannot complete setup.

[BeemerBiker]

I cannot find any HP printer that is model 925e

Possibly you mean 9025e ??

Click here for:9015 bypass and let me know if it works on the 9025

Did you just obtain this printer?

While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
If your printer model ends in the letter 'e' then click the spoiler for special needs.

Spoiler

HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.

[JudyG1946]

How can I get setup cartridges for my printer

[BeemerBiker]

As far as I know only a warranty claim will work.  The printer should have been delivered with setup cartridges so make a claim.  On some advanced printing systems, when replacing a printhead, the new printhead may come with setup cartridges.

Did the 9015 work?

Click here to check warranty

How to contact an HP agent:

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

[VikramTheGreat]

Hi @JudyG1946,

Welcome to the HP Support Community.
 

Thank you for reaching out. I’m sorry you’re unable to complete the setup because the setup cartridges are missing.

For the HP OfficeJet Pro 9125e, the printer is supplied with setup ink cartridges, and the exact setup-cartridge series can vary by region. HP's specifications confirm that the printer ships with region-specific setup cartridges. 

Before we determine the best solution, could you please confirm the following?

• Was the printer purchased brand new/sealed, or was it used/refurbished/open-box?  
• Where was the printer purchased: HP directly, a retailer, or another seller? 
• Were the setup cartridges never included in the box, or were they removed/lost after purchase? 
• Do you have any regular HP ink cartridges available for this printer? If so, please tell us the cartridge number printed on them. 

If the printer was purchased brand new
If you purchased the printer brand new and the setup cartridges were missing from the original package, I recommend contacting the point of purchase first and requesting a replacement for the incomplete package. Please keep your purchase invoice and original packaging available.

If you already have regular HP cartridges
There may be another option. If you have regular HP Original Ink cartridges that are compatible with this printer, please don't install them yet.

Please share clear photos of the cartridges, including the cartridge number/label and both sides where possible:

Once we can confirm exactly which cartridges you have, we can check their compatibility with your 9125e and determine whether we can help you proceed past the setup-cartridge requirement using the regular HP cartridges, rather than replacing the printer unnecessarily.

Please let us know whether the printer is brand new and where it was purchased, and if you have regular HP cartridges, share their photos. That will help us determine the correct next step.

Take care and have an amazing day!