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I started a new job and there was a printer in the office. The box was opened but the printer was new (still had all peel-offs, etc) except there are no setup cartridges. 

 

Missing set up cartridge - HP OfficeJet Pro 9010e

I have acquired a printer but having difficulty setting it up as I do not have the 'set up' cartridges that originally came with it.

How can I bypass this?

1 REPLY 1
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Hi @mjjm528,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be to find your HP OfficeJet Pro 9010e without the setup cartridges. Please don’t worry, we’ll do our best to help you move forward.

In order to try the bypass option, we’ll need to use regular HP Original Ink Cartridges that are compatible with your printer. If you already have these cartridges with you, could you kindly share an image of them? Once we verify the cartridges, we can guide you with the next steps to complete the setup.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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