Missing driver for hp deskjet 930c under Windows 10

[Claudio99]

I've just re-installed Windows 10, and want to add the driver for my hp deskjet 930c printer. After having run the update function during printer installation, I could not see the 930c printer. It only shows deskjet 920  followed by deskjet 940.

Note:  in former installations of Windows 10, the deskjet 930c  was found in the updated list!!

The support page of HP also stated that you should use the standard Win 10 printer installation to add the deskjet 930c printer. So this hint isn't actually correct.

My questions:

Why does deskjet 930c  no longer appear in the updated list of HP printers?

and

can I use another driver instead to make the deskjet 930c printer available on Win 10?

Thank you

[Dragon-Fur]

@Claudio99

The Add-a-Printer list might need to be "updated" before the 93xC printer group shows up in the list. 

Add-a-Printer_Deskjet_930c-932c-935c_1

Reference

HP Document and video:

• HP Printers - Installing and Using the Windows Built-in Print Driver

Description:  This document is for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, or Windows Vista.

If a full feature driver from HP is not available for your printer, you must install the built-in print driver.

Sample setup 

• Switch on Printing – Network Discovery (see and share printer on your network)

Control Panel > icon view > Network and Sharing Center > Advanced sharing settings >

Under Private (current profile) >

Network Discovery

• Select Turn on network discovery
• Check Turn on automatic setup of network connected devices

File and printer sharing

• Select Turn on file and printer sharing

HomeGroup Connections

• Select Allow windows to manage homegroup connections (recommended)

Save Changes

Example – Add a Printer

Reminders: 

• The procedure must be run by an account with Administrator privleges.

• If using a USB cable to connect the printer to the computer, disconnect the cable before you start the procedure. Connect the cable only when instructed or after the drivers are installed (at the “Finish”).

• If a “USB port” option is not listed as available, select the LPT port. Connect the cable after the procedure is completed, (and if necessary) Restart the computer and log in

Control Panel > icon view > Devices and Printers > Add a Printer

Click The printer that I want isn’t listed

Click Add a Local or Network Printer…

Click Next

Choose Printer Port menu

1. Select Use an existing port
2. Select first LPT port in list or for USB select (if available in list) USB port

OR (if having connection / OS WSD issues)

(Contributed by  ShlomiL – Thread:  Add printer port)

1. Select Create a new port
2. Select Drop-down Menu Type of Port
3. TCP/IP Port > Enter the IP Address, Enter a name for the port

Install the Printer menu

1. Left column: HP
2. Right column: Scroll, search, select (click) printer

If Printer is not found in list:

1. Click Windows Updates
2. Wait several minutes for list to update
3. Left column: HP
4. Right column: Scroll, search, select printer

(Repeat if Necessary)

Choose Printer Port menu

1. Select Use an existing port
2. Select first LPT port in list or for USB select (if available in list) USB port

OR (if having connection / OS WSD issues)

(Contributed by  ShlomiL – Thread:  Add printer port)

1. Select Create a new port
2. Select Drop-down Menu Type of Port
3. TCP/IP Port > Enter the IP Address, Enter a name for the port

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click / Select Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Optional:  Click to Print a test page

Finish

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Claudio99]

This is rather strange.  when I do the same, deskjet 930c is not part of the list an you can see in the following snippet:

Any idea why  "hp deskjet 930"  is not shown on my Windows 10 ???

[Claudio99]

As there was no new anwswer, I'll assume that there is no obvious reason why I cannot see deskjet 930c .

So my next questions are then:

Is there another way to get the driver for HP deskjet 930c ?

or

can I use another driver instead of the deskjet 930c , e.g. the driver for  deskjet 950 ?

Thank you.

[Dragon-Fur]

@Claudio99

I do not know why the appropriate driver selection does not show up on your Windows driver list.  Assuming you had used the little Windows Update in the procedure, the list should be complete.

The reason might be due to your region (location on the planet), your particular Windows version, USB already connected.  ??

The testing and examples are from Windows 10 Pro, latest edition (at writing V1803), full Administrative rights, UAC ticked second from the bottom.

If this printer is to be connected via USB, make sure you have disconnected the USB cable between the printer and the computer before starting the Add-a-Printer procedure.

If you had not done so, click the little "Windows Update" box to refresh the list.

It can take several minutes for the list to update / refresh, after which whatever Windows Update drivers are found will be present in the list.

If the USB port does not show up on the list of port selections, use the LPT port.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Claudio99]

Hi,

I've made some more tries but still cannot make the entry for deskjet 930c visible.

I use the same Windows as you,  Windows 10 Pro,  Vers. 1803 , and the system has been set up in July 2018, so it is very new.

As I can see all the others drivers for deskjet printers like 920c, 940c, 948c, etc. I don't know what can be wrong

on my system to get the correct updated list of printers. See snippet.

Do you know about any filters or restrictions when Windows runs the update to get all drivers?

Anyway, actually, I cannot install the driver for deskjet 930c using this method, so would like to ask if

there are any other options like

- beside the general method used by Windows 10, ist there another possibility for downloading the driver?

- if nothing will work, is it possible to use another driver, e.g.  the driver for deskjet 950c ??

Please help

Regards

Claudio99

[Claudio99]

Just to be complete:  the printer is not connected to the computer, and used the LPT1:  port to add the printer.

[Dragon-Fur]

@Claudio99

The driver you seek is available from the Microsoft Update Catalog - search for hp 930c

If using USB, disconnect the cable between the printer and the computer before installing the driver.

Connect cable only if / when instructed OR at the end ("Finish").

Example for another / different printer

Microsoft®Update Catalog

"How to use" - Extrapolate information for use with your file:

Solution Contributed by   Paul_Tikkanen  – Thread:  Discontinued Printer

Excerpted

See if this works...

Download and save, but do not run the 2nd driver on the list at the link below (that is the 64 bit file).

https://www.catalog.update.microsoft.com/Search.aspx?q=%20DeskJet%20842C

Download and install this free file utility.  The 2nd link at the top of the page is for 64 bit.

http://www.7-zip.org/

After you install 7-Zip right click on the printer driver file you downloaded and saved.

Have 7-Zip Extract to:  and let it extract the file to its long folder name.

Once that is done, go through the normal steps to manually add a printer in W10.

This link may be of help if you are unfamiliar with the process. 

Read the info for adding a local printer, steps 1-5.

http://www.laptopmag.com/articles/add-printer-windows-10

When you get to the part where you are asked to install the driver, click on Have Disk and browse to the driver folder 7-Zip created>prnhp001, and select the HP DeskJet 840C/841C/842C/843C printer from the list, and the driver should install.

NOTE:  Replace Deskjet 840c xx with your printer driver information.

If I have anything else to add, I will post back.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.