• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-04-2023 10:08 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

Since I couldn't reply to to existing posts regarding this topic. I just wanted to post what seemed to work for me. I use my printer in a home office and when I came back from a week long vacation I started getting this error message.

  1.  As mentioned in this document, I used the lever to take out the printerhead carriage while the printer was on. I then unplugged the printer. I removed each printer cartridge from the printerhead carriage (4 total) and inspected it for any damage parts. I did notice that the blue cartridge seemed to have a small leak although they were all genuine HP cartridges. So I decided to install all brand new ink cartridges.
  2. I reinstalled the printerhead and install the new printer cartridges (4 total) one at a time and then plugged the printer back in. The printer went through the reboot process.
  3. It does asked me if I want to perform an "alignment", however, I decline and defer the alignment because I noticed previously that after I performed the "alignment" process is when I would get the error message. So for now that seems to be working. My printer is approx 8yrs old and I'm not opposed to getting a new one in the future, however, this one is perfectly functional for my needs and I would hate to have to buy a brand new one over what seems like a random issue/error message. I hope this helps!  
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->