• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-25-2023 10:28 AM

HP Recommended
Product: LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 11

Hi all! I upgraded to Windows 11  yesterday. Now when I try to print to our LaserJet Pro MFP M225dw, and click "Printer Properties", the only option I have is to change the orientation of the page. Before, when I was using Windows 10, the printer properties included many options, including an option to print on label paper, which is what I'd like to do. All my printer drivers are up to date. Is this just a symptom of Windows 11, or is there some way to change my printer properties? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2023 10:46 AM

HP Recommended

Windows likely replaced the HP driver with a generic Microsoft IPP driver during the update. On your PC go to control panel, then right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select printer properties from the drop down menu. Click on the advanced tab and see what the name of your driver is. If wrong, download the current install from support.hp.com, delete the current printer and run the install that you downloaded

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-25-2023 10:46 AM

HP Recommended

Windows likely replaced the HP driver with a generic Microsoft IPP driver during the update. On your PC go to control panel, then right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select printer properties from the drop down menu. Click on the advanced tab and see what the name of your driver is. If wrong, download the current install from support.hp.com, delete the current printer and run the install that you downloaded

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-26-2023 03:58 PM

HP Recommended

Your solution worked beautifully! You were right, I had to download the correct driver from HP, and now the printer works just fine. I appreciate your help!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.