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‎10-25-2023 10:28 AM

HP Recommended
Product: LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 11

Hi all! I upgraded to Windows 11  yesterday. Now when I try to print to our LaserJet Pro MFP M225dw, and click "Printer Properties", the only option I have is to change the orientation of the page. Before, when I was using Windows 10, the printer properties included many options, including an option to print on label paper, which is what I'd like to do. All my printer drivers are up to date. Is this just a symptom of Windows 11, or is there some way to change my printer properties? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2023 10:46 AM

HP Recommended

Windows likely replaced the HP driver with a generic Microsoft IPP driver during the update. On your PC go to control panel, then right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select printer properties from the drop down menu. Click on the advanced tab and see what the name of your driver is. If wrong, download the current install from support.hp.com, delete the current printer and run the install that you downloaded

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎10-25-2023 10:46 AM

HP Recommended

Windows likely replaced the HP driver with a generic Microsoft IPP driver during the update. On your PC go to control panel, then right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select printer properties from the drop down menu. Click on the advanced tab and see what the name of your driver is. If wrong, download the current install from support.hp.com, delete the current printer and run the install that you downloaded

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎10-26-2023 03:58 PM

HP Recommended

Your solution worked beautifully! You were right, I had to download the correct driver from HP, and now the printer works just fine. I appreciate your help!

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