Missing setup cartridge

[JEC78]

I never received the set-up cartridge for my HP Envy 6432e. Cannot use it without the setup cartridge. Can you please help?

[JEC78]

I never received the setup cartridges with my new HP Envy 6432e printer. I understand the printer won't complete setup without them. Can you help reset it so I can use standard cartridges instead?

[ferRX · Accepted solution]

Hi @JEC78 

• Important Note:
• This steps only works for Envy 6432e printer model.

Try with the following steps to reset cartridges.

1. Turn ON the printer

          and open the lateral hatch access door to the cartridges, until it locks in place.

•      Keep it open.
• 

2.  Keep the door open and then press

     Wireless button  for 5 seconds.

• (You need to turn printer to back and press Wireless button).
• 

3. After that close the hatch access door for the cartridges, press down the door.

• 

       Then just wait at least 10 seconds for the printer to restart.

4.  Now check you have paper in the printer and send a document to Print.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[JEC78]

Thanks, this worked!

[ferRX]

Great 😊, nice to know that these steps worked !

Best regards,

ferRX.