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‎01-29-2022 03:17 PM - edited ‎01-29-2022 05:23 PM

HP Recommended

hp officejet pro 8600 plus.

It is used and I reset it. It requires the setup cartridges to continue but I do not have them. I tried getting to the support menu by pressing the "return" button 4-5 times but it didn't work.

Category:
5 REPLIES 5

‎02-01-2022 02:09 PM

HP Recommended

@tongsan

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We will have to perform a reset to resolve this issue. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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‎02-03-2022 05:36 PM

HP Recommended

I do not see the private message. the inbox is empty.

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‎02-04-2022 10:23 AM

HP Recommended

@cxvanimations

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What seems to be the exact issue with your HP Product today?  
  • Are you experiencing a similar issue as mentioned in this post? 
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-04-2022 01:34 PM

HP Recommended

I reset my previously owned Officejet plus 8600 pro and it requires setup cartridges. I do not have them and it will not go to the next step without them. I already tried clicking the return button multiple times to get to the support menu but it didn't work. The issue has not been fixed as I have been trying recently.

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‎02-04-2022 02:14 PM

HP Recommended

@tongsan

 

That's unfortunate, I'm afraid, you have to call HP Support for further help. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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