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Message 1 of 2
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Missing setup ink

HP Recommended
HP Photosmart 6520
Microsoft Windows 10 (32-bit)

I have a couple issues that are preventing me from using this printer. I bought this printer probably 5 years or more ago because my printer at the time was acting up can you make money off of the and this one was on sale and it was exactly the same as the printer I had. Well I messed around with the older printer and it started working again so I thought well I'll just run it till it dies. It lasted until 2 weeks ago so I was very excited because I had a printer in the closet just like it okay. I went to set it up and the setup ink was missing.

So problem number one missing setup Inc

Problem number two it will not let me set up the printer without the setup ink. It tells me to return it to the merchants that sold it to me well they are closed. 

I have Googled the problem several times even took it to Best Buy Geek Squad everything says I have to have the setup ink. Can anybody help me is? Is it possible to buy set up ink 564?

I am a teacher at a local Technical College I have been working from home since March. I really need this printer and cannot afford to go out and buy a brand new one again. Please please please help me

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lostalot64

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/model/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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