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‎08-29-2025 12:51 AM

HP Recommended

I moved homes and am trying to set up my Envy 6400 using HP Smart.  I get to the point of the set up where the printer is connected to WiFi, but the next step (after it says "lets continue guided steps") I get message that the "Computer is unable to connect to printer".  No idea whats going on! Help would be appreciated.

3 REPLIES 3

‎08-29-2025 01:58 AM

HP Recommended

Hi @GR756 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4&ab_channel=PrinterGuru

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎08-29-2025 04:09 PM

HP Recommended

thanks but it did not resolve the issue.  i have been using hp smart set up and following the steps but the computer just won't connect.  not sure if its something to do with ip adresses??

1 person found this reply helpful
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‎08-30-2025 03:02 AM

HP Recommended

Hi @GR756 

Ok, if that doesn´t work, then try steps in the next video to connect a Windows computer:

>> https://www.youtube.com/watch?v=kDtwxTo0rHw&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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