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‎09-09-2021 07:04 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Brand new HP laptop and HP printer, brand new router, no problems. I have a red !  on the HP app and have been through the process of attempting to install recommended updates on software and drivers dozens of times.  It takes about 20 minutes and then always fails, I've even tried doing it by usb connection and it stills fails. All equipment is otherwise working in excellent ways. I'm afraid to ignore the alert in case, in time, the whole thing fails. I am able to do everything available to me in the working of the laptop, router and printer. any help would be appreciated.

Category:
2 REPLIES 2

‎09-11-2021 08:39 AM

HP Recommended

Thanks to Jeff Wilson for replying but come what may I cannot get to the reply.

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‎09-12-2021 08:39 AM

HP Recommended

@Beverly16, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly attach a picture of the error in your next post.

Which app are you referring to?

 

Are you able to use the printer and the PC fine?

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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