My 4535 Deskjet won't print document on my MAC

[ReontheROad]

My printer is connected wirelessly to my Mac Air but when I installed the latest updates and drivers, it will not print ALL of any document on my computer - whether I originated the document in Pages or Word or downloaded a need-to-print document for voter registration off the web.  I will print a few words or even a state seal but not the words or the document.  It stops and says the 'ink is drying' which I have never seen before and the page that appears when I click Print is different.  I just tried to print this page and I said printing and popped out a blank page.

[Nal_NR]

Hi @ReontheROad,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you able to scan and copy normally?

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents or photos.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean next to Clean Smear to start the cleaning tool.

Check for issues with the ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

Check the ink levels and replace any low or empty cartridges.

NOTE:

The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP limited warranty information.

Click here for the remaining steps 

Update the firmware

Check the ink levels: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ReontheROad]

Hi Elohi - I tried all you suggested and after doing a print cartridge cleaning several times and getting really bad results, not being able to copy a document (I get a blank piece of paper) I think the problem is because my printer (which I forgot to remove the ink cartridges) has been sitting in a storage unit for almost a year after being moved there and now here and I probably am going to have to replace the very $$ ink cartridges. Hoping that wasn't the case as the ink levels show there is plenty but it just is not printing.  Thanks for your suggestions.

[Nal_NR · Accepted solution]

You are welcome @ReontheROad,

Really appreciate you taking the time to perform those steps. But I see it did not help. However, as you mentioned, maybe the cartridges need to be replaced.

If you need further assistance, feel free to reach out to us. 

Take care

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!