My Computer cannot find my device

[missjenna]

I tried uninstalling my printer soft wear and reinstalling it but now my Comuter cannot find my device I thought that I would would uninstale and reinstall that it would fix my other problem i had but now I have another

[Chimney_83 · Accepted solution]

Greetings @missjenna, 

Thanks for the post. 

I understand that you are unable to reconfigure the printer on your computer, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer?

Recommend you follow the procedure mentioned below to uninstall the printer software completely and reinstall it back as a USB printer and check. 

Once the printer is working fine with USB connection, refer to this HP Article to convert the USB connection to wireless. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Once the printer is working fine with USB connection, refer to this HP Article to convert the USB connection to wireless. 

Let me know if this helped. 

[missjenna]

I want tyo Thank everyone involved in my problem it was solved 

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.