My Dell printer won't print from my HP laptop even though my Brother printer prints with no prob

[Joyous16]

I have recently changed to a new HP17 laptop PC17-c2000.  I have two printers, a Brother mono laser and a Dell colour laser.  When I connected the Brother printer, the new laptop recognised it straight away and I've been able to print from it with no problem. 

I connected the Dell colour printer to it and the laptop doesn't recognise it at all.  I've downloaded and installed the drivers from Dell and manually added the printer.  The laptop says that the printer is correctly installed.  However when I try to print, the job apears in the print queue and then it will say that it has printed but nothing has printed. The printer just hums but the drum doesn't turn and no paper feeds through the printer.

I reconnected the Dell printer to my old machine to test it and it printed fine, so I know that it's not damaged.  It just refuses to print from my new HP laptop.

If it's of any relevance my new HP is running Windows 11, but according to Dell's website the printer is compatible with Windowss 11 so this shouldn't be a problem.  I've tried all the usual restarting the laptop, switching the printer on and off etc to no avail.

Grateful for any help as I've been trying most of today with no success.

[ferRX]

Hi @Joyous16 

Some printers needs to update the system firmware in order to work with latest operating systems like Windows 11.

And because this question is about a Dell laser printer, you probably should go directly to check on Dell Support site for steps to resolve the issue.

You should check the next link: 

>> Dell Support site and troubleshoot printers

And the next video:

>> https://www.youtube.com/watch?v=hCirx1qtBvM&ab_channel=MDTechVideosInternational

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Joyous16]

Hi @FerRX

Thank you for your reply.  Thank for the link to the YouTube video.  I had seen that video before and use it to install the printer.  Everything checked out as described except the printer still does not print.

Anyway, as you suggest, I'll take the problem over to Dell in the hope that they can proivide a solution.

Thanks for responding.

Joyous16