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‎10-26-2025 12:20 PM

HP Recommended

I recently moved, and in doing so I transferred my Xfinity account to my new home. All of my devices recognize my new network name except the printer, and I cant set it up!

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1 REPLY 1

‎10-29-2025 04:26 AM

HP Recommended

Hi @gerrywithag 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

Also make sure you are trying to connect to the 2.4GHz network, because your printer model does not support the 5GHz network.

If you are not sure of this, please check with your ISP (Internet Service Provider).

 

Let me know if this helps.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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