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Locked

‎08-30-2023 08:16 AM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer

Printer not showing option to print from computer in colour. (macOS Ventura not shown in drop down menu on this site either)

Category:
3 people had the same question
1 REPLY 1

‎08-31-2023 02:21 PM

HP Recommended

Hi @Prof101,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Deskjet 4100e All-In-One Printer, a print quality issue. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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