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‎10-19-2023 09:10 AM

HP Recommended
Product: HP Deskjet F380 All-in-One Printer

My printer is in Error state! What's printing shows:- mk:@MSITStoreC:\Program%20Files%20(x86)\HP\Digital%20Imaging\h Document Properties. I tried to cancel it in the printing queue without success. Can someone please advise me

3 REPLIES 3

‎10-20-2023 12:21 AM

HP Recommended

Hi @rja666 

 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=VSN7FJfzgp4&ab_channel=HPSupport

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.
dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Enabling the Print Spooler Service in Windows | HP Printers | HP
Enabling the Print Spooler Service in Windows | HP Printers | HP
youtube.com/watch?v=VSN7FJfzgp4&ab_channel=HPSu...
Learn how to enable the print spooler service in Windows. Starting or restarting the print spooler service can help when you receive a Printer Offline error message or are having problems printing from Windows. For other helpful videos go to http://hp.com/supportvideos or ...
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‎10-20-2023 06:52 AM

HP Recommended

Hi,

I followed your suggestion and the problem is still there. It appears that my printer is in 'Error state' and yesterday I posted another request with a link to the problem. Previously I had tried another suggestion, turning off printer and computer for a few minutes then restarting, but without success.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-21-2023 02:17 AM

HP Recommended

Hi @rja666 

 

Then try with the next steps:

 

1.  Disconnect USB cable from back of the printer.

 

2.  Restart your computer.

 

3.  Now connect again the USB cable in the printer.

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRXdodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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