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- HP Community
- Printers
- Printer Setup, Software & Drivers
- My Deskjet F380 is offline

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10-19-2023 09:10 AM
My printer is in Error state! What's printing shows:- mk:@MSITStoreC:\Program%20Files%20(x86)\HP\Digital%20Imaging\h Document Properties. I tried to cancel it in the printing queue without success. Can someone please advise me
10-20-2023 12:21 AM
Hi @rja666
Please follow steps from the next video:
>> https://www.youtube.com/watch?v=VSN7FJfzgp4&ab_channel=HPSupport
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.
10-20-2023 06:52 AM
Hi,
I followed your suggestion and the problem is still there. It appears that my printer is in 'Error state' and yesterday I posted another request with a link to the problem. Previously I had tried another suggestion, turning off printer and computer for a few minutes then restarting, but without success.
10-21-2023 02:17 AM
Hi @rja666
Then try with the next steps:
1. Disconnect USB cable from back of the printer.
2. Restart your computer.
3. Now connect again the USB cable in the printer.
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX
@ferRX / I am a volunteer posting answers on my own time.