My ENVY 6400e Printer prints in Black and white only?

[CV-ose]

After a wireless connection to my Vodafone 0604 Router, in accordance with the "hp smart App, and establishing an hp account, and using a USB connection from printer to my Mac desktop computer, my ENVY 6400e Printer will print, but only in "Black and White!!  My question is "how can I get the Printer to also print

in color?  Note the printer will copy in color!    Your help will be greatly appreciated.

[Kumar0307]

@CV-ose, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print in color from the Mac. As the printer is able to make copies in color, it means the printer hardware is working fine. This looks like a software issue.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

1. Open a document, photo, or webpage, click File > Print to open the Print window.

2. Make sure your printer is selected, and then click Show Details if it displays to access the print settings available for your printer.

   

3. Make sure the black and white box is not checked.

Refer to this document for more info on resolving this issue - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!