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Inga_Ki
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Message 1 of 2
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Flag Post

My Envy 4507 goes offline once I click print on Mac

‎09-29-2020 10:03 AM

HP Recommended
Product: Macbook Pro
Operating System: macOS 10.15 Catalina

Hi, I've got HP Envy 4507 printer and Macbook Pro with Catalina 10.15.6 version. I don't really understand what could cause this issue but whenever I click on print, printer's status on Mac appears as offline and the printer isn't printing anything. Once I delete all printing jobs the status changes back to online. I've checked printer, it's on when I'm printing and it's shows that it's connected to the same wifi as my Mac. The only way for me to print is that I have to choose on Mac , HP Envy 4500 network but in order to do that I have to stay without wifi for a while which I'm not happy about. 

 

Please could you help me. I would really appreciate! 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎10-02-2020 07:07 AM

HP Recommended

@Inga_Ki, Welcome to the HP Support Community!

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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