My Envy 5660 no longer will print

[Fleabit01]

My Envy 5660 no longer prints after several years of good service.  Printer functions fine from another computer on my home network.  Print dialog comes up but when I press print I get an error message that the printer us unable to print.  Scan function from the printer works OK.  I also noticed the HP service NetworkCap.exe periodically freezes my computer.  I have deleted and reinstalled drivers several times without improvement.  My computer will not update Windows past version 17763.0 despite numerous attempts to do so, which according to HP site is incompatible with current drivers.  Is there a way to get an older version of the printer drivers that will function with my computer?

[Raj2111]

Hi @Fleabit01 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here's a concise version of the steps to fix your HP ENVY 5660 printing issue:

1. Install Older Printer Drivers

• Go to HP Support, find your HP ENVY 5660, and download older drivers compatible with Windows 10 version 17763.
• Install the older drivers and restart your computer.

2. Use Generic Printer Driver

• In Control Panel > Devices and Printers, remove the printer.
• Add it again using the HP DeskJet 990c driver (often works for HP inkjet printers).

3. Resolve Windows Update Issues

• Run the Windows Update Troubleshooter under Settings > Update & Security > Troubleshoot.
• If still stuck, manually reset Windows Update components via Command Prompt (Admin).

4. Fix NetworkCap.exe Freezing

• Uninstall the HP software suite from Control Panel > Programs and Features and reinstall only the basic drivers.
• Alternatively, update HP software to fix freezing issues.

These steps should help resolve both the printing and freezing problems. Let me know if you need more details!

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support