My Envy 6030 (connected to an iMac by USB cable) will only print in Black. Can't disable greyscale.

[Jared2527]

The Envy 6030 will only print in black, even when I uncheck the Black option in the print panel. I found some advice on-line for how to disable Greyscale and enable color printing, but I can't find ANY of menu options the advice says to follow. Printer Properties, Control Panel, Devices, Printing Preferences: I boot up the printer and NONE OF THESE appear anywhere in the Settings panel, the menu bar, or anywhere else. Zip. Nada. What am I doing wrong?

[Betty0610 · Accepted solution]

@Jared2527

Welcome to HP Support Community!

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jared2527]

Hi, Betty. Yesterday I re-installed the HP software, checked that my iMac operating system was compatible, and the problem appears to be solved: the Envy will now print and copy in color as well as in b/w. I haven't tried the Scan function yet, but if there's a problem there I will let you know. In the meanwhile, you've been very kind; thanks for your help. 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)