My HP 4100 Printer is offline and won't "talk" to my computer

[BonanzaValley]

My HP 4100 Printer is offline and won't "talk" to my computer

[VikramTheGreat]

Hi @BonanzaValley,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP DeskJet 4155e All-in-One Printer is showing as offline and not communicating with your PC Sorry to hear about the trouble. Let’s try a few steps to bring it back online:

1. Restart Devices

• Turn off your printer and unplug it from the power.
• Restart your computer and Wi-Fi router.
• Plug the printer back in and turn it on.

2. Check Network Connection

• Make sure both your printer and PC are connected to the same Wi-Fi network.
• On the printer, the Wireless light should be solid blue. If it’s blinking or off, reconnect the printer to Wi-Fi.

3. Use HP Smart’s Diagnose & Fix Tool

• Download or open the HP printer setup (HP app) | HP® Support.
• Click the wrench icon (bottom left) and select Diagnose & Fix.
• Follow the on-screen instructions to resolve the issue automatically.

4. Check Windows Printer Settings

• Go to Settings > Devices > Printers & scanners.
• Click your printer, then click Open queue.
• Make sure “Use Printer Offline” is not checked under the Printer menu.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat