My HP 4155e won't print

[CapacityLamb666]

When I put in new ink cartridges, it will not print. I purchased it in January of 2023. I want to send it in for repair.

[Raj_05]

Hi @CapacityLamb666,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP 4155e printer. There could be several reasons why your printer is not printing. Let's go through some troubleshooting steps to help you resolve the problem.

• Check the connections: Make sure that the printer is properly connected to your computer or network. Ensure that the cables are securely plugged in and not damaged. If you're using a wireless connection, ensure that the printer is connected to your Wi-Fi network.
• Check ink/toner levels: If the printer is not printing anything at all, it's possible that the ink or toner cartridges are empty or low. Check the ink or toner levels on the printer's control panel or through the printer software on your computer. Replace any empty or low cartridges.
• Print queue: Sometimes, print jobs can get stuck in the print queue, which can prevent new print jobs from being processed. Open the print queue on your computer and check if there are any pending print jobs. If there are, try deleting them and then sending a new print job to see if it resolves the issue.
• Paper jam: Paper jams can also prevent the printer from printing. Open the printer's access panels and check for any paper jams. If you find any, carefully remove the jammed paper and then try printing again.
• Restart printer and computer: Sometimes, a simple restart can help resolve printer issues. Turn off the printer, unplug it from the power source, and wait for a few minutes. Also, restart your computer. Then, reconnect the printer and try printing again.
• Update printer drivers: Outdated or incompatible printer drivers can cause printing problems. Visit the official HP website and download the latest drivers for your printer model. Install the updated drivers on your computer and check if it resolves the issue.
• Run printer diagnostics: Many printers have built-in diagnostic tools that can help identify and resolve common printing issues. Check the printer's user manual or the HP website for instructions on how to run diagnostics for your specific model.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support