My HP 477 froze

[HEALAugen]

from one day to the next, my HP477 froze. Even a hard rest has not help solve the issue. any sugestions?

thanks

[Terrence615]

I contacted HP support and was told that this is an issue that they're aware of and working on. I would reach out via chat if I were you and inform them you have the same issue. 

They also wanted to charge support before sharing that information. They did waive it as a "courtesy" but...caveat emptor. 

[papa_ourse]

i have the same problem, 2 HP 477 who did update this morning.

I reset many times without any solutions, i did a test who working.

disconnect LAN, reset and this works until i reconnect LAN => freeze

ca you test IT ?

[mattgod69]

same issue here....