My HP 8725 is connected by usb to my HP desktop. It suddenly looks for a 8720 and won't print .!

[hiverson]

My HP 8725 is connected by usb to my HP desktop. It suddenly looks for a 8720 and won't print  or scan.

The same problem happen 2 years ago. CASE # [edited]

Product Number: J7A28A. 

[edit]

I need immediate help.

I am able to use the printer from WIFI.

Please text or call [Personal Information Removed]

[Kumar0307]

Hi @hiverson

Welcome to the HP Support Community. I'd be happy to assist you.

• HP Officejet 8725 belongs to Officejet 8720 series printers.
• Check the connections between the devices and make sure the USB  cable is firmly connected on both ends.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Unplug the USB cable, 

Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Connect the USB cable when prompted by the software.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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Have a great day!