My HP ENVY 4527 won't print and is showing an error code

[Laura33]

Hi,

I am looking for advise. For the past two months my printer has had issues either printing or scanning. Each issue has been resolved by updating drivers or restarting laptop and printer, howvever now nothing will work and I am stuck with the error code OXB8747FBA flashing and a small high pitched sound.

I have had the HP ENVY 4527 for just over a year and never had any issues with it previously, but now it's out of warrantly. I would like to get it sorted as also paying for ink monthly and not being able to print.

If anyone has any suggestions on how to help I would love to get my printer working again and need it for work.

Kind regards

Laura

[Barachiel]

@Laura33

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

follow these steps to reset the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[Jemma4]

my printers lights are flashing blue and is saying error can someone give me some tips please

[KrazyToad]

@Jemma4

I have gone through your Post and I would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with lint free cloth and put them back
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.