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‎09-24-2025 11:45 AM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

My HP ENVY 7640 series 3 printer stopped printing jobs from my iMac computer but still prints jobs from my iPhone.

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1 REPLY 1

‎09-26-2025 06:46 AM

HP Recommended

@doctorcij, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY 7640 is printing fine from your iPhone but not from your iMac. Let's walk through some steps to get your Mac printing again.

Restart Devices

  • Power off your printer, iMac, and Wi-Fi router.
  • Wait 30 seconds, then power them back on in this order: router → printer → iMac.

Check Printer Connection on Mac

  • On your iMac, go to System Settings > Printers & Scanners.
  • If your printer appears offline or idle, remove it by selecting it and clicking the minus (-) button.
  • Then click the plus (+) button to re-add it. Choose the printer that shows Bonjour or AirPrint next to it.

If you don’t see your printer, make sure it’s connected to the same Wi-Fi network as your iMac.

Reset Printing System (if needed)

If re-adding doesn’t help:

  1. Go to System Settings > Printers & Scanners.
  2. Right-click (or Control + click) in the printer list and choose Reset printing system.
  3. Re-add your printer using the plus (+) button.

nstall HP Smart & Update Firmware

  • Download and install the HP Smart app for macOS. HP Smart
  • Open HP Smart, add your printer, and check for any firmware updates or network issues.

Try Printing a Test Page

  • Open any document or webpage and try printing again.
  • If it still doesn’t work, try printing from Preview or TextEdit to rule out app-specific issues.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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